section 8 customer service and driver behaviour

Taxi Driver Handbook
Introduction to the Taxi Driver Handbook
Section 1: Doing your job
Section 2: Payment for fares
Section 3: Being aware of equality and disability
Section 4: Safeguarding children and adults at risk
Section 5: Driver safety
Section 6: Safer driving
Section 7: Other health and safety advice
Section 8: Customer service and driver behaviour
Section 9: Stopping and waiting
Section 10: Taxi ranks and shelters
Section 11: Licensing requirements and responsibilities
Section 12: Renting and owning a taxi
Section 13: Useful contacts and glossary

Section 8: Customer service and driver behaviour

by Taxi Handbook Online | Aug 8, 2025 | Taxi Driver Handbook

Reading Time: 6 minutes You will not be tested on this information. You may be tested on this information. Section 8: Customer service and driver behaviour This section explains how we expect taxi drivers to behave towards passengers We expect all licensed taxi...